Returns & Exchanges

Returning your Item

If you are unhappy with your purchase then you may return your order within 30 days of receipt.

Please complete the returns slip which was enclosed with your order. It is very important that your order number is clearly shown on your returns slip. Without this information, your refund or exchange may take longer to process.

An example of our order numbers is: GB210000

If you did not have a return slip with your order please download a copy here. Or you may enclose a note with the following information on:

  • Order Number
  • Name
  • Address
  • Telephone
  • Reason for Return (Exchange*/Refund)
    *If you’re exchanging please state Style/Size request.

Please ensure that your return is in the same condition in which they were received and are in a resalable condition. We will not accept items that have clearly been worn. Items which have been worn will not be refunded or exchanged.

Returns Shipping

We now offer free returns. To create your free returns label you will need to go to the Royal Mail website and complete the form to generate your label.

Click Here to create your label.

Additional Information

Please ensure you have adequately package your return. We will not be held liable for damage to us without suitable packaging. This includes footwear sent back in unwrapped shoe boxes. Please do not use staples to seal packages as we cannot be held responsible for damage caused by the customer. Ensure that your return is in the same condition in which it was received and is in a resalable condition.

Returns Address:

Gumbies [Returns]
Unit 10 Chancerygate Trade Centre
Holyrood Close
POOLE
Dorset
BH17 7AE
United Kingdom

Don't forget to get proof of postage.

If you need to discuss anything regarding your order please call 0800 773 4305 or email customerservice@gumbies.co.uk. Lines are open Monday to Friday 9am to 5:30pm.