Sizing and Care Information

We recommend washing you Gumbies Outback Slippers or Brumby Boots on a cool wash (anything below 40c is OK) using a cleaning detergent of your choice.

Placing them in an old pillow case will help protect them and your washing machine from scuffs and bumps.

We also recommend removing the insoles and wash these by hand.

Leave both parts to dry naturally in a warm dry place.

1. Fill a bucket with warm water, and make a lather with 1- 2 table spoons of mild laundry detergent a liquid detergent suitable for delicates like Ecover delicate laundry liquid is ideal.

2. Using a toothbrush or washing-up sponge, scrub the canvas on the flip-flops whilst holding it above the bucket of water.

3. Dip the flip-flops in the water to wash off the dirt and continue scrubbing.

4. Rinse your flip-flops with warm, clean water.

5. Use an old towel to remove any excess water from the flip-flops.

6. Leave the flip-flops to dry in the sun if possible or in a warm dry place indoors.

You can also view our instructional video here.

We would usually recommend that you order the next whole size. For example if you're a UK 5.5 we would recommend ordering a UK 6.

Delivery Information

Delivery Charges

Delivery is free on all U.K. Orders.

Next day delivery: £2.00

Europe: £5.00*

USA: £8.00*

Rest of World: £12.00*

*Duties and taxes may apply.

Please allow up to 1-2 working days for dispatch. During busy periods this can go up to 3 working days.

Royal Mail 48hr deliveries

Delivery is usually made within 2-3 working days from dispatch.

Next Day

Delivery is usually made within 24 hours (Working Days Only)

Orders placed after 3pm on Friday's through to Sunday will not be dispatched until the following Monday.

If you are unhappy with your purchase then you may return your order within 30 days of receipt.

Please complete the returns slip which was enclosed with your order. It is very important that your order number is clearly shown on your returns slip. Without this information, your refund or exchange may take longer to process.

An example of our order numbers is: GB210000

If you did not have a return slip with your order please download a copy here. Or you may enclose a note with the following information on:

Order NumberNameAddressTelephoneReason for Return (Exchange*/Refund)
*If you’re exchanging please state Style/Size request.

Please ensure that your return is in the same condition in which they were received and are in a resalable condition. We will not accept items that have clearly been worn. Items which have been worn will not be refunded or exchanged.

Returns Shipping

We now offer free returns (Applies only to UK Orders) create your free returns label you will need to go to the Royal Mail website and complete the form to generate your label.

Note: You will need a printer to for your label. Royal Mail will also email a QR code which some Post Office's can scan and print at customer service points. Please check before hand if this option is available to you. More details can be found at royalmail.com.

Additional Information

Please ensure you have adequately package your return. We will not be held liable for damage to us without suitable packaging. This includes footwear sent back in unwrapped shoe boxes. Please do not use staples to seal packages as we cannot be held responsible for damage caused by the customer. Ensure that your return is in the same condition in which it was received and is in a resalable condition.

Returns Address:

Gumbies [Returns]
Unit 10 Chancerygate Trade Centre
Holyrood Close
POOLE
Dorset
BH17 7AE
United Kingdom

Don't forget to get proof of postage.

If you need to discuss anything regarding your order please call 0800 773 4305 or email customerservice@gumbies.co.uk. Lines are open Monday to Friday 9am to 5:30pm.