My Cart

Close
TrustPilot

FAQs

FAQ’s

Q. How long does it take to get my order?

A. We try to dispatch most orders the within the same day if placed before 12pm. Anything after this and at weekend are dispatched on the next working day. UK mainland deliveries usually take 24hours to arrive but please allow up to 72hours before contacting us. You can find out more here: https://www.gumbies.co.uk/pages/delivery

Q. How do I clean my Gumbies Islander Flip-Flops?

A. We recommend cleaning by hand using warm water and detergent. Use a cloth or something similar that is not abrasive so you don’t damage the canvas footbed.

You can also view our cleaning video and full instructions here: Cleaning Video

Q. How do I return my order?

A. Please fill in the returns slip which you should have received in with your packet. If for some reason there is no slip or you have misplaced it, you can download a copy here: https://www.gumbies.co.uk/pages/returns

The following questions only relate to the Islander Flip-Flop. Please see the product pages for the Outback Slipper for sizing information.

Q. What size should I order? (Islander Flip-Flops)

A. From the feedback we have received from our customer we believe that our sizing is true to size. For example, if you are a UK 6 then we suggest ordering a UK 6. Please refer to our sizing guides for more information https://www.gumbies.co.uk/pages/sizing-chart

 

Q. I have a half size shoe size. Which size should I order? (Islander Flip-Flops)

A. As there is only about 0.5cm between half sizes we would recommend going up to the next size. For example, if you are a UK 5.5 we would recommend a UK 6. Please refer to our sizing guides for more information https://www.gumbies.co.uk/pages/sizing-chart